Muhammad D K
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Karachi Kabab wala
I recently visited this establishment, not for the first time, as I have a fondness for their cuisine. Opting for takeout, I placed an order for four portions of chicken tikka. It's worth noting that this location doesn't offer seating arrangements for customers. After an approximately 45-minute wait, I received my order and proceeded to my car. Feeling a bit hungry, I opened the takeout box only to find four thigh pieces inside, but no drumsticks.
I promptly returned to the restaurant, seeking clarification from the same employee who had handed me my order moments earlier. When I displayed the contents of the box and inquired why I had received only four thighs instead of the expected four whole chicken legs, including both leg and thigh portions, the initial response was that the pieces had been cut accordingly.
However, I persisted and reiterated my expectation of receiving drumsticks, as the chicken tikka was advertised as such. I expressed my relief that I had taken a moment to inspect my order right outside the restaurant, rather than making the approximately 45-minute drive home only to discover the discrepancy. This raised concerns about the additional expense and inconvenience I would have incurred.
In response to my concerns, the employee took my order back into the kitchen, requesting that I wait for another ten minutes. Upon returning with my order, she offered an apology but made no effort to enhance my overall experience. Regrettably, this incident ranks as one of the most disappointing dining experiences I have encountered.
I would like to advise all patrons of this establishment to exercise caution and inspect their orders immediately upon receipt. This ensures that you receive exactly what you ordered and avoid any potential inconvenience or disappointment.
I promptly returned to the restaurant, seeking clarification from the same employee who had handed me my order moments earlier. When I displayed the contents of the box and inquired why I had received only four thighs instead of the expected four whole chicken legs, including both leg and thigh portions, the initial response was that the pieces had been cut accordingly.
However, I persisted and reiterated my expectation of receiving drumsticks, as the chicken tikka was advertised as such. I expressed my relief that I had taken a moment to inspect my order right outside the restaurant, rather than making the approximately 45-minute drive home only to discover the discrepancy. This raised concerns about the additional expense and inconvenience I would have incurred.
In response to my concerns, the employee took my order back into the kitchen, requesting that I wait for another ten minutes. Upon returning with my order, she offered an apology but made no effort to enhance my overall experience. Regrettably, this incident ranks as one of the most disappointing dining experiences I have encountered.
I would like to advise all patrons of this establishment to exercise caution and inspect their orders immediately upon receipt. This ensures that you receive exactly what you ordered and avoid any potential inconvenience or disappointment.